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Dear Hagen bikes owners,
We are sorry to announce that Hagen Bikes has filed for insolvency. As passionate cyclists, we want to pass on our knowledge to help you keep the bikes running for as long as possible. We are forever grateful for purchasing one of our bikes, your feedback is what kept us going and growing.
Support contacts:
Brose service partners:
https://www.brose-ebike.com/de-en/technical/dealer.html
Messingschlager e-mobility for any motor and battery related issues:
e-mobility@messingschlager.eu
Enviolo support:
support@enviolo.com
Shimano service centres:
https://www.shimanoservicecenter.com/country-selector
Parts and dimensions information about the bikes:
https://drive.google.com/file/d/1Vk4SIaRGgbXJMMa6VEZ54-AWeIOoIHpR/view?usp=drive_link
For anyone that needs to remove the motor covers:
https://drive.google.com/file/d/1jDxWriy9PkzJVng-AsqXo9b6mhh2phze/view?usp=drive_link
If you ever swap the plastic covers of the motor, a little modification is needed:
https://drive.google.com/file/d/1TP1taUqR6IWI2vVrRluaMwqpf1pGi9pZ/view?usp=drive_link
Standard yellow chart code: RAL1023 with added metallic clear coat.
For anyone that is perhaps repainting their frame and would like to upgrade the frame in the process, the upgrades to frame design for added stiffness include the following:
This thread will not be managed by anyone from the previous Hagen Bikes team. Please do not expect any communication. We rather wish to leave you with as much knowledge as we can, and unite the owners to best troubleshoot issues that may arise.
Much love many happy rides!
We are sorry to announce that Hagen Bikes has filed for insolvency. As passionate cyclists, we want to pass on our knowledge to help you keep the bikes running for as long as possible. We are forever grateful for purchasing one of our bikes, your feedback is what kept us going and growing.
Support contacts:
Brose service partners:
https://www.brose-ebike.com/de-en/technical/dealer.html
Messingschlager e-mobility for any motor and battery related issues:
e-mobility@messingschlager.eu
Enviolo support:
support@enviolo.com
Shimano service centres:
https://www.shimanoservicecenter.com/country-selector
Parts and dimensions information about the bikes:
https://drive.google.com/file/d/1Vk4SIaRGgbXJMMa6VEZ54-AWeIOoIHpR/view?usp=drive_link
For anyone that needs to remove the motor covers:
https://drive.google.com/file/d/1jDxWriy9PkzJVng-AsqXo9b6mhh2phze/view?usp=drive_link
If you ever swap the plastic covers of the motor, a little modification is needed:
https://drive.google.com/file/d/1TP1taUqR6IWI2vVrRluaMwqpf1pGi9pZ/view?usp=drive_link
Standard yellow chart code: RAL1023 with added metallic clear coat.
For anyone that is perhaps repainting their frame and would like to upgrade the frame in the process, the upgrades to frame design for added stiffness include the following:
This thread will not be managed by anyone from the previous Hagen Bikes team. Please do not expect any communication. We rather wish to leave you with as much knowledge as we can, and unite the owners to best troubleshoot issues that may arise.
Much love many happy rides!