Load 60 enviolo/gates problem

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Hello fellow cargo bike friends,

My recent load 60 (replacement for my P70) derailed out of the blue last night coming back home.
I stopped and was able to remount the gates belt but found that my rear sprocket is loose (kind of).

I dismounted the wheel and could not see anything weird, I am contacting the dealer on Tuesday, but I really would love to be able to sort this by myself so I don't have to rent a van and drive 150kms...
Also, I think that understanding the enviolo+gates system is a must for users and very little doc is supplied. For instance, on how to remove the rear wheel of the Load is nowhere to be found...
 
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